Refund Policy

01Summary

• Before we start: a full refund, no questions asked.
• After we start: a refund of the part of the work that has not been done yet.
• After handover: no refund, but we fix anything we set up incorrectly during your support period at no charge.
• Meta’s decisions: outcomes decided by Meta, such as a rejected review or verification, are not a reason for a refund on their own, because the work was done.

02Cancelling before work starts

Work starts when we send you the first email about the steps in your order, usually right after your payment is confirmed. If you cancel before that email, you receive a full refund of the amount you paid.

03Cancelling after work has started

If you cancel while we are working on your order, we tell you in writing which parts of the package are done and which are not, and refund the part that has not been done. As a guide, an order that is less than half done receives at least half of its price back. If we cannot complete an order for a reason on our side, we refund the undone part in full.

04After handover

Once we have handed over your setup, the work is delivered and is not refundable. Each package includes a support period: 14 days for setup services and 30 days for verification and disabled account help. If something we set up does not work as described during that period, we fix it at no charge.

05Outcomes decided by Meta

Meta decides on account reviews, verifications and ad approvals. Our services cover the work of preparing, configuring and guiding, which we deliver whatever Meta decides. Before you order, we tell you honestly if your case looks unlikely to succeed, so you can decide whether to go ahead.

06How to request a refund

Email [email protected] from the address you ordered with, include your order number (it starts with ADN-) and a short explanation. We reply within one working day.

07How refunds are paid

Refunds are sent to the original payment method where possible, within 5 to 10 working days of approval. Fees charged by banks, money transfer services or cryptocurrency networks for sending the refund may be deducted. For cryptocurrency, we refund the US dollar amount at the rate on the day of the refund.

08Disputes and chargebacks

If you are unhappy, please contact us first; most problems are solved in one email. Opening a payment dispute before contacting us slows everything down for both sides.